Help Center

Step-by-step guides and answers to common questions about HeyRepli.

Getting Started

Set up your HeyRepli account in under 2 minutes. No credit card needed for the Free plan.

How to use: Sign up and log in

  1. Go to heyrepli.com and click the orange Start Free button in the top navigation bar.
  2. Enter your work email address. We recommend using a personal email you check often so you never miss important notifications.
  3. Create a password. It must be at least 10 characters. We suggest a passphrase like 'sunny-coffee-42-morning' for security and memorability.
  4. Click Create Account. You will be redirected to your dashboard immediately. No email verification required to start using the Free plan.
  5. Optional: Check your inbox for a verification email from [email protected]. Click the link inside to unlock the Pro trial and remove the 'unverified' badge from your account.
  6. To log in later: go to heyrepli.com/login, enter your email and password, and click Sign In. Sessions last 30 days unless you log out.

Pro tips

  • Use Sign in with Google on the login page for one-click access — no password to remember.
  • If you forget your password, the reset link is valid for 1 hour. After that, request a new one.

Frequently asked questions

How do I sign up for HeyRepli?+
Click Start Free in the top navigation or go to /signup. Enter your email, create a password (at least 10 characters), and you will be logged in immediately. No credit card required for the Free plan.
How do I verify my email?+
After signup, check your inbox for a verification email from [email protected]. Click the link inside to verify. If you do not see it, check your spam folder or request a new code from the login page.
Can I use HeyRepli without a credit card?+
Yes. The Free plan is fully functional for managing one social account with limited monthly posts. No credit card is required to sign up or use the Free tier.
How do I reset my password?+
Go to /forgot-password, enter your email, and we will send you a reset link valid for 1 hour. Click the link, choose a new password (10+ characters), and you will be logged in.
What is the difference between Free, Pro, and Business?+
Free: 1 connected account, 50 posts/month, basic engagement. Pro ($49/month): 5 accounts, 500 posts/month, full engagement + listening + 1 seat. Business ($99/month): 15 accounts, unlimited posts, multi-seat collaboration, white-label reports. See /pricing for the full comparison.

Connecting Social Accounts

Connect any of our 11 supported platforms. Each connection is a one-time OAuth handshake that takes about 30 seconds.

How to use: Connect a social account (step by step)

  1. From the dashboard left sidebar, click Settings (gear icon at the bottom).
  2. In the Settings menu, click Connected Accounts under the Account section.
  3. Click the orange Add Account button at the top right.
  4. Choose your platform from the 11-icon grid (Instagram, TikTok, YouTube, LinkedIn, X, Facebook, Threads, Pinterest, Mastodon, Bluesky, Reddit).
  5. You will be redirected to the platform to log in (if not already) and authorize HeyRepli. Read the permissions list - we only request what we need (publishing, reading your profile, reading comments for engagement).
  6. After authorization, you will be returned to HeyRepli. The account appears in your Connected Accounts list with a green 'Active' badge.
  7. Repeat for each additional platform. Your plan limit determines how many you can connect (Free: 1, Pro: 5, Business: 15).

Pro tips

  • Instagram and Facebook require a Business or Creator account. To convert: go to your Instagram profile > Settings > Account > Switch to Professional Account.
  • TikTok requires your app icon and profile picture to match. If they differ, update one to match before connecting.
  • You can connect the same platform multiple times for different accounts (e.g., 3 Instagram accounts) as long as it is within your plan limit.

Frequently asked questions

Which platforms does HeyRepli support?+
11 platforms: Instagram, TikTok, YouTube, LinkedIn, X (Twitter), Facebook Pages, Threads, Pinterest, Mastodon, Bluesky, and Reddit. Connect any combination based on your plan limit.
How do I connect my Instagram account?+
Go to Settings > Connected Accounts > Add Account > Instagram. You will be redirected to Meta to authorize HeyRepli. We require a Business or Creator account; personal accounts are not supported due to Meta API restrictions.
How do I connect my Facebook Page?+
Go to Settings > Connected Accounts > Add Account > Facebook. You will log in to Facebook and grant HeyRepli access to the Pages you manage. You must be an admin or editor of the Page.
Why is my TikTok connection failing?+
Common causes: (1) Your TikTok app icon does not match your profile picture (TikTok verification requirement). (2) You are on a personal account, not Business. (3) Your account is under review. Try disconnecting and reconnecting after 5 minutes.
Can I connect multiple accounts on the same platform?+
Yes, up to your plan limit (Free: 1, Pro: 5, Business: 15). Each connected account is managed independently in the Compose and Calendar views.
How do I disconnect a social account?+
Go to Settings > Connected Accounts, find the account, click Remove. We immediately stop all scheduled posts and engagement actions on that account. Already-published posts remain on the platform.

Publishing and Scheduling

Write a post once, publish to all your connected accounts. Smart Schedule picks the best time automatically.

How to use: Schedule your first post

  1. From the dashboard, click Compose in the left sidebar (or the orange + button at the top right).
  2. In the composer, type or paste your post text. You will see a character counter and the platform-specific limit for each selected account.
  3. Click the target account icons at the top of the composer to select where to publish. Selected accounts are highlighted orange.
  4. For each selected account, customize the message using the per-platform tab below the text area (e.g., shorter for X, more hashtags for Instagram).
  5. Add media: drag-and-drop images/videos, or click the media icon. Supported formats: JPG, PNG, MP4, GIF. Max 100MB per file.
  6. Choose when to publish: click the time picker and select a date+time, OR click 'Smart Schedule' and let AI pick the optimal time for your audience.
  7. Preview each platform's view by clicking the platform tab. The preview shows how the post will appear (with platform-specific formatting, character truncation, image cropping).
  8. Click Schedule (orange button, bottom right). Your post moves to the Calendar view at the chosen time. You will get an email + push notification when it goes live.

Pro tips

  • Press Cmd/Ctrl + Enter to schedule instantly without using the mouse.
  • Smart Schedule is trained on your past 90 days of engagement. The more you post, the smarter it gets.
  • Schedule 1 week ahead in batches to save time. Sunday evening is a popular time for weekly planning.

Frequently asked questions

How do I schedule a post?+
Click Compose, write or paste your content, attach media, select the target accounts, choose a time (or use Smart Schedule), and click Schedule. You will see it in Calendar.
Can I publish to multiple platforms at once?+
Yes. In Compose, select multiple connected accounts. You can customize the message per platform (e.g., shorter for X, hashtags for Instagram) using the per-platform tabs.
What are the best times to post?+
Enable Smart Schedule (in Compose, click the clock icon). Our AI analyzes your audience and historical engagement to suggest optimal times. You can also pick manually.
Why is my post not publishing?+
Common causes: (1) The platform token expired - reconnect the account. (2) The post contains content that violates the platform Acceptable Use Policy. (3) You exceeded your monthly plan limit. Check the Post status for the specific error.
How do I edit a scheduled post?+
Go to Calendar, click the post, edit, and Save. You can edit anything up to 1 minute before the scheduled publish time. After that, the post is locked.
Can I bulk upload posts from a CSV?+
Yes, on Pro and Business plans. Go to Compose > Import CSV. Download our template, fill it in, and upload. Each row becomes a scheduled post.
How do I delete a published post?+
Go to the post detail page, click Delete. This removes it from HeyRepli. We do not automatically delete the post from the platform; you must do that manually.

Engagement and Auto-Reply

Auto-reply to comments with AI trained on your brand voice. Review before posting or let it run hands-free.

How to use: Set up auto-reply for a post

  1. Go to the Engagement tab in the dashboard left sidebar.
  2. At the top, choose which connected account you want to enable auto-reply for. Each account has its own settings.
  3. Toggle the Auto-Reply switch to ON. The toggle turns orange when active.
  4. Choose your mode: 'Automatic' (replies posted instantly) or 'Approval Mode' (replies appear in the Approvals tab for your review). Start with Approval Mode if you are new.
  5. Set the tone: in the dropdown, choose from Friendly, Professional, Witty, Helpful, or Custom (uses your Brand Voice from Settings).
  6. Add skip keywords: any comment containing these words goes to manual review instead of auto-reply. Add things like 'refund', 'complaint', 'lawsuit', 'DM me'.
  7. Set a daily reply cap (default 50) to prevent runaway replies. Auto-reply stops at the cap until midnight.
  8. Click Save Settings. New comments on your posts will now receive AI-generated replies. You can monitor activity in the Engagement inbox.

Pro tips

  • Start with Approval Mode for the first week. Review 20-30 replies to tune the tone, then switch to Automatic.
  • Forgive-on-typo: AI makes occasional typos. Enable 'Auto-correct' in Advanced settings to fix common misspellings before posting.
  • Auto-reply only works on your posts, not on posts you are tagged in. To reply to mentions, use the Listening tab instead.

Frequently asked questions

How does auto-reply work?+
Go to Engagement, choose a connected account, and turn on Auto-Reply. When someone comments on your post, our AI generates a context-aware reply. By default replies are sent automatically; you can enable Approval Mode to review each one first.
Can I customize the tone of auto-replies?+
Yes. Go to Settings > AI > Brand Voice. Set the tone (friendly, professional, witty) and add example replies. Our AI matches your style.
Will my followers know it is a bot?+
No. HeyRepli auto-replies are designed to be indistinguishable from human replies. They use your brand voice, vary in length, and never use generic bot phrases.
How do I review replies before they go out?+
In Engagement settings, switch to Approval Mode. New replies appear in the Approvals tab where you can Approve, Edit, or Reject each one before it is posted.
Can I exclude certain keywords from auto-reply?+
Yes. In Engagement > Filters, add keywords to skip. Any comment containing those words (e.g., complaint, refund) will be flagged for manual review.
How do I pause engagement on a post?+
Go to the post in Engagement, click the pause icon. Auto-reply stops for that post. Existing pending replies remain in the Approvals queue.

Listening and Monitoring

Track every public mention of your brand across 11 platforms in one inbox. Real-time alerts for high-priority mentions.

How to use: Set up brand mention tracking

  1. From the dashboard, click Listen in the left sidebar.
  2. Click the orange New Keyword button.
  3. Enter your brand name (and common misspellings, e.g., 'HeyRepli', 'Hey Repli', 'HeyReply'). Add one keyword per line for multiple.
  4. Choose which platforms to monitor. Defaults are all 11, but you can disable any.
  5. Set the spam threshold (0-100). Mentions scored below the threshold are auto-archived. Default is 70. Lower = stricter spam filtering.
  6. Click Save. The keyword starts tracking immediately. New mentions appear in the Listen inbox within 60 seconds.
  7. Optional: Set up alerts in the Alerts tab. Choose email, Slack, or webhook. Triggers: high score, specific keyword, verified account, or negative sentiment.

Pro tips

  • Track competitor names too (e.g., 'Buffer', 'Hootsuite'). When users complain about them, you have a soft pitch opportunity.
  • Industry keywords (e.g., 'social media scheduler', 'AI replies') help you find prospects asking for solutions you provide.
  • The first 24 hours of tracking are noisy as our AI learns what is relevant. Give it a day before judging results.

Frequently asked questions

How do I track brand mentions?+
Go to Listen, add keywords (your brand, product names, misspellings). We monitor public posts across all 11 platforms. Mentions appear in the inbox in real time.
Can I monitor competitors?+
Yes, on Pro and Business plans. Add competitor brand names as keywords. The Pro plan allows 5 keyword sets; Business allows 50.
How do I filter noise from spam mentions?+
Go to Listen > Settings, enable Spam Filter. Our AI scores each mention 0-100. Set a threshold (default 70) and low-score mentions are auto-archived.
Can I get alerts for high-priority mentions?+
Yes. In Listen > Alerts, enable email or Slack notifications. Triggers: mention score above threshold, contains specific keyword, or from a verified account.

AI Tools (Free, No Signup)

Three public tools anyone can use. 10 free generations per day per IP, no account required.

How to use: Use the AI Rewrite tool

  1. Go to heyrepli.com/tools/ai-rewrite (no login required).
  2. Paste your text into the box. Up to 2,000 characters.
  3. Choose the target platform: Instagram, X, LinkedIn, TikTok, Facebook, Threads, or General.
  4. Choose the goal: Make Shorter, More Engaging, Add Hashtags, Change Tone, or Fix Grammar.
  5. Click Rewrite. Our AI processes and shows the result in 2-5 seconds.
  6. Click Copy to clipboard, or click Regenerate for a different version.
  7. If you like the result, click 'Sign up free to save your rewrites'. Logged-in users can save and reuse rewrites.

Pro tips

  • For best results, paste 100-500 characters. Very short inputs give generic output; very long inputs may lose key points.
  • Combine goals: e.g., 'Make Shorter' + 'Add Hashtags' gives you a tight post with relevant tags.
  • Free tier is 10 generations per day per IP. Clear cookies to reset (we also count via IP).

Frequently asked questions

What is the AI Rewrite tool?+
A free, no-signup-required tool at /tools/ai-rewrite. Paste any text and our AI rewrites it for social media: shorter, more engaging, platform-aware. 10 free uses per day per IP.
How do I use the Comment Reply Generator?+
Go to /tools/comment-reply-generator. Paste up to 10 comments, choose the platform and tone, and click Generate. Each comment gets a tailored reply. 10 free uses per day per IP, no signup required.
How accurate is the Engagement Rate Calculator?+
Calculations use platform-specific formulas (Instagram: likes+comments/followers, TikTok: likes+comments+shares/views, etc.). Benchmarks come from Hootsuite, RivalIQ, and Socialinsider 2026 data. The tool is for guidance, not a guarantee.
Can I use these tools without signing up?+
Yes, all three tools (AI Rewrite, Comment Reply Generator, Engagement Rate Calculator) are public. You get 10 generations per day per IP without an account.
How does the AI know my brand voice?+
Configure Brand Voice in Settings > AI. Add 3-5 example posts you have written, set the tone, and our AI uses these as the reference style for all auto-replies and rewrites.

Billing and Plans

Three tiers: Free, Pro ($49/mo), Business ($99/mo). Change or cancel anytime, no contract.

How to use: Upgrade from Free to Pro

  1. Log in to HeyRepli. Click Settings (gear icon) in the left sidebar.
  2. In Settings, click Billing under the Account section.
  3. You will see your current plan (Free) and the two paid plans (Pro, Business). Click Choose Pro.
  4. Choose Monthly or Annual billing. Annual saves 20% (Pro: $470/yr vs $588/yr paid monthly).
  5. Enter your card details or log in to PayPal. Payments are processed by Paddle - HeyRepli never sees your card number.
  6. Click Subscribe. Your Pro features unlock immediately. You are pro-rated for the current month.
  7. You will get an email receipt within 5 minutes. Manage your subscription anytime in Settings > Billing.

Pro tips

  • Try Pro free for 14 days. If you cancel within 14 days, you are not charged.
  • Annual billing saves 20%. If you plan to use Pro for 5+ months, annual is cheaper.
  • Business plan is most cost-effective at 3+ team members. Each Pro seat is $49, Business is $99 for unlimited seats.

Frequently asked questions

What payment methods do you accept?+
Credit and debit cards (Visa, Mastercard, Amex, Discover) and PayPal. Payments are processed by Paddle, our Merchant of Record. We do not see or store your card number.
Can I change plans anytime?+
Yes. Go to Settings > Billing > Change Plan. Upgrades take effect immediately and you are pro-rated. Downgrades take effect at the end of your current billing cycle.
Do you offer annual billing?+
Yes. Annual plans save 20%. Pro annual: $470/year (vs $49/month). Business annual: $950/year (vs $99/month). Switch in Settings > Billing.
What happens if I exceed my plan limits?+
You will see a banner warning. Posting and engagement are paused once you exceed by 20%. Upgrade to continue, or wait for the next billing cycle.
How do I cancel my subscription?+
Go to Settings > Billing > Cancel Plan. Your subscription remains active until the end of the current billing period. No refund for partial months (see Refund Policy).
Do you offer refunds?+
We offer a 14-day money-back guarantee on first-time paid subscriptions. Email [email protected] within 14 days of your first charge. See /refund for the full policy.

Account and Profile

Manage your personal information, security, and team. Changes take effect immediately.

How to use: Change your password

  1. Log in to HeyRepli. Click Settings (gear icon) in the left sidebar.
  2. In Settings, click Account under the Personal section.
  3. Click the Security tab.
  4. Enter your current password in the 'Current password' field.
  5. Enter your new password twice. Requirements: at least 10 characters, mix of letters and numbers recommended.
  6. Click Update Password. You will be logged out of all other devices for security. Log in again with the new password.

Pro tips

  • Use a password manager (1Password, Bitwarden, LastPass) to generate and store strong passwords.
  • Enable two-factor authentication (2FA) in the same Security tab for extra security. We support authenticator apps (Google Authenticator, Authy) and SMS.
  • Change your password every 90 days. Set a reminder in your calendar.

Frequently asked questions

How do I change my password?+
Log in, go to Settings > Account > Security, enter your current password, then your new password twice. Your new password must be at least 10 characters.
How do I update my email address?+
Go to Settings > Account > Profile. Enter the new email and your current password to confirm. We will send a verification link to the new address before the change takes effect.
How do I delete my account?+
Go to Settings > Account > Danger Zone > Delete Account. This action is permanent and removes all your data within 30 days per our Privacy Policy. Active subscriptions are cancelled but no refund is issued for partial months.
Where do I see my usage stats?+
Go to Dashboard > Usage. You will see posts published, AI credits used, accounts connected, and plan limits. The page refreshes every 5 minutes.
Can I have multiple team members on one account?+
Yes, on the Business plan. Go to Settings > Team to invite members by email. Each member has their own login. The account owner can assign roles (Admin, Editor, Viewer).

Privacy and Security

Frequently asked questions

Is my data encrypted?+
Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Passwords are hashed with PBKDF2 + SHA-256 + 100k iterations. We follow industry best practices and are SOC 2 Type II certified (in progress).
Where is my data stored?+
All data is stored on Cloudflare infrastructure in the US (primary) and EU (replica for EU customers). We do not share data with third parties except as required to provide our service (e.g., publishing to social platforms).
Do you train AI on my content?+
No. Your content, replies, and brand voice are private. We use third-party AI providers (Anthropic Claude, OpenAI) under zero-retention agreements. They do not train on your data.
How do I request a data export?+
Go to Settings > Account > Data Export. We email you a ZIP file containing all your posts, replies, and account data within 24 hours. Per GDPR, this is free of charge.

Troubleshooting

Frequently asked questions

Why cannot I log in?+
Common causes: (1) Wrong email or password - try the Forgot Password link. (2) Caps Lock is on. (3) Browser cookies are disabled. (4) You signed up with a different email. Check the email you used at signup.
Why is the dashboard loading slowly?+
Try: (1) Hard refresh (Cmd/Ctrl+Shift+R). (2) Clear browser cache for heyrepli.com. (3) Disable browser extensions. (4) Try a different browser. If the issue persists, email [email protected] with a screenshot.
What if a platform connection keeps failing?+
Try in order: (1) Disconnect and reconnect. (2) Check the platform status page (e.g., status.meta.com for Facebook). (3) Make sure your account is in good standing on the platform. (4) Wait 24 hours - some platforms have rate limits on app connections.
How do I report a bug?+
Email [email protected] with: (1) What you were doing. (2) What you expected. (3) What happened. (4) Browser and OS version. (5) Screenshot or screen recording if possible.
Why are my scheduled posts not going out?+
Check: (1) The post status in Calendar - look for error icons. (2) The connected account is still active (reconnect if needed). (3) You have remaining quota in your plan. (4) The platform has not blocked the post (check platform notifications).
How do I clear my browser cache for HeyRepli?+
Chrome: Settings > Privacy > Clear Browsing Data > Cached images and files. Firefox: Preferences > Privacy > Clear Data. Safari: Develop menu > Empty Caches. Then hard refresh (Cmd/Ctrl+Shift+R).

Developer and API

How to use: Generate an API key

  1. Log in to HeyRepli. Click Settings (gear icon) in the left sidebar.
  2. In Settings, click API Keys under the Developer section.
  3. Click the orange Generate New Key button.
  4. Enter a name for the key (e.g., 'My Website Integration', 'Zapier Production'). Names help you identify keys later.
  5. Choose the scope: Read-only (can fetch data, cannot create posts) or Read-write (full access). Start with read-only if unsure.
  6. Click Generate. The key is shown ONCE on the next screen. Copy it immediately and store in a secure password manager.
  7. Test the key: from terminal, run `curl -H 'Authorization: Bearer YOUR_KEY' https://api.heyrepli.com/v1/me`. You should get a 200 response with your account info.
  8. If you lose the key, you must revoke it and generate a new one. We cannot recover lost keys for security reasons.

Pro tips

  • Use one key per integration. If a key is compromised, revoke that single key without affecting others.
  • Rotate keys every 90 days. Set a calendar reminder.
  • Never commit API keys to Git. Use environment variables or a secrets manager (1Password, AWS Secrets Manager, Vercel Env).

Frequently asked questions

Do you have an API?+
Yes. We offer a REST API at https://api.heyrepli.com with endpoints for posts, accounts, engagement, and analytics. Documentation at /docs.
How do I get an API key?+
Go to Settings > API Keys > Generate Key. Choose a name and scope (read-only or read-write). The key is shown once - copy it immediately and store securely.
What are the API rate limits?+
Free: 60 requests/hour. Pro: 600 requests/hour. Business: 6000 requests/hour. Rate limit headers are included in every response. Exceeding the limit returns 429 with a Retry-After header.
Can I build custom integrations?+
Yes. Our API is RESTful with JSON. We also offer webhooks (post.published, engagement.replied, etc.) so your application can react in real time. See /docs for the full reference.